At Ukhti Fashion, customer satisfaction is important to us. We carefully inspect our products before dispatch. However, if you receive a damaged, defective, incorrect, or significantly different product, you may request a return or exchange according to the conditions below.
Customers must contact us within 3 days of receiving the product to request a return or exchange.
You can contact us at:
Mobile: 01953312498
Email: ukhtifashion2498@gmail.com
Please provide your order details and, where applicable, clear photos or videos showing the issue.
A product may be eligible for return or exchange if:
You received the wrong product.
You received the wrong size or variation compared with your confirmed order.
The product arrived damaged or defective.
A product is missing from your delivered order.
The product received is significantly different from the product ordered.
To qualify for a return or exchange:
The product must be unused and unworn.
The product must not be washed.
Original tags, packaging, accessories, and labels must remain intact.
The product must not have stains, perfume, makeup, body odor, damage, or signs of use.
Proof of purchase or order information must be provided.
Products that do not meet these conditions may not be accepted for return or exchange.
Returns or exchanges may not be accepted for:
Used or washed products
Products damaged after delivery by the customer
Products without original tags or packaging
Customized or specially altered products
Items purchased under a clearly stated non-returnable offer
Products returned after the return period
For hygiene reasons, certain personal-use products may also be non-returnable once opened or used.
If you ordered the correct product but need a different size, you may contact us within the return period.
A size exchange will depend on stock availability.
Where there is no defect or mistake from Ukhti Fashion, the customer may be responsible for the applicable return and re-delivery courier charges.
If the mistake is from Ukhti Fashion, such as sending an incorrect, damaged, or defective product, we will review the issue and arrange an appropriate replacement, exchange, or refund where applicable.
Please contact us as soon as possible after receiving the parcel.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through an available payment method or another mutually agreed method.
Courier charges may be non-refundable unless the return is caused by an error from Ukhti Fashion.
Processing time may vary depending on the payment provider, bank, or mobile financial service.
If you wish to cancel an order, please contact us before the order has been dispatched.
Once an order has been shipped, cancellation may not be possible and the normal return/exchange conditions may apply.
Actual product colors may vary slightly due to photography, lighting conditions, device screens, or monitor settings.
Minor color differences that occur for these reasons may not qualify as a product defect.
For any return, exchange, refund, or order-related issue, please contact:
Ukhti Fashion
Website: ukhtifashion.com
Email: ukhtifashion2498@gmail.com
Mobile: 01953312498
By placing an order with Ukhti Fashion, you agree to the terms of this Refund & Return Policy.